LEGAL REFERENCE

Your Privacy Matters to Us

We built dewagaruda around your account security and data protection. Every deposit through DANA, OVO, GoPay or QRIS, every table session, and every sportsbook bet stays encrypted and...

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dewagaruda Your Privacy Matters to Us

How We Protect Your Information

dewagaruda collects account details, payment information and gameplay history to deliver your lobby, process withdrawals and improve your experience. We use industry-standard encryption for all transactions. Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers; payment partners handle those directly. We do not sell your data to third parties. Where local law permits, we retain account records for

dispute resolution and regulatory compliance in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Out

Email Support Send privacy concerns to our data protection team. We respond within 48 hours with clarification on how your information is used and stored.
Live Chat Chat with our support team during lobby hours. They can walk you through account settings, data requests and privacy controls available in your dashboard.
Account Settings Manage your privacy preferences directly in your account. Update contact details, review login history and control communication frequency from one page.
TRUST MARKERS

Privacy Standards We Follow

Encryption Standard

All data in transit and at rest uses TLS 1.2 or higher. Payment gateways comply with PCI DSS Level 1 requirements for card and e-wallet security.

Third-Party Audits

Our privacy and security practices are reviewed annually by independent auditors. Audit reports confirm compliance with data protection standards.

Data Minimization

We collect only the information needed to run your account, process payments and comply with local regulations. No unnecessary data collection.

Breach Response

If a security incident occurs, we notify affected users within 72 hours and provide guidance on account protection steps and next actions.

Retention Policy

Account data is retained for seven years after closure to support dispute resolution and regulatory inquiries in supported regions.

Indonesia Compliance

Our privacy framework aligns with Indonesian data protection principles and payment regulations for DANA, OVO, GoPay and QRIS transactions.

Consistency Across Our Policies

Terms of Service
Our terms outline account rules and gameplay conduct. Privacy policy focuses on data handling; terms cover account responsibilities.
Payment Policy
Payment policy details deposit and withdrawal flows. Privacy policy explains how payment data is encrypted and protected during those transactions.
Cookie Policy
Cookies track your lobby preferences and login state. This privacy policy explains why we use them and how you can disable them in settings.
Responsible Account Use
Account controls let you set limits and pause play. Privacy policy ensures those preferences are stored securely and never shared externally.
Dispute Resolution
Disputes are resolved using account records and transaction logs. Privacy policy guarantees those records are kept confidential during investigation.
Marketing Communications
We send promo updates to your registered email. Privacy policy lets you opt out; unsubscribe links appear in every message we send.
Account Closure
Closing your account removes lobby access immediately. Privacy policy explains what data we retain afterward and for how long.
SERVICE CONTEXT

What This Policy Covers

Account Registration Your name, email, phone and address are encrypted when you...
Gameplay Records Every bet, spin and table session is logged to your...
Payment Information DANA, OVO, GoPay and QRIS details are handled by payment...
Device & Location We log your device type and approximate location for security...
Communication Preferences Your email and SMS opt-in choices are stored securely. You...
Support Interactions Chat logs and email threads are kept for quality assurance...

Privacy Policy Questions

We retain account records for seven years to support dispute resolution and regulatory compliance in supported regions. After that period, personal data is deleted unless local law requires longer retention.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete record of your account information, transactions and gameplay history within five business days.

We do not sell your data. We share information only with payment partners (for transaction processing), support vendors (for account assistance) and regulators (where local law requires). All partners sign strict confidentiality agreements.

No. Payment credentials are handled directly by DANA, OVO, GoPay and QRIS. We receive only transaction confirmations. Your wallet details never touch our servers, keeping them fully secure.

We notify affected users within 72 hours with details of what was accessed and steps to protect your account. We also report the incident to relevant regulators and provide free credit monitoring where applicable.

Yes. Every promotional email includes an unsubscribe link. You can also manage preferences in your account under Settings > Communications. We'll stop sending promos within 24 hours of your request.

Cookies remember your login state, language preference and lobby filters. You can disable them in your browser settings, though some features may not work. Our privacy policy explains each cookie type and its purpose.